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Terms & Conditions

Our online store MSgroup.gr welcomes you!

INTRODUCTION

These General Terms and conditions of use of the website and purchase of the products / services of our online store (hereinafter "Terms of Use"), determine the terms and conditions of your browsing our Website and use of this and our online store where governing the sales contract concluded between us for the purchase of products from our online store. Before entering our online store, we invite you to consult the ‘Terms of Use’ and make sure that you agree with them. In case of disagreement with any of these Terms of Use, you must not take any action in our online store, including your simple browsing of it. However, any action you take in our online store, such as browsing it, subscribing to our newsletter or purchasing our products, is considered an unconditional acceptance of these Terms of Use.

1) WHAT DOES MSgroup.gr OFFER?

The online store MSgroup.gr offers the opportunity to all internet users to buy at competitive prices a wide range of products, promoting, promoting and reselling the products of its suppliers. The company selects at its absolute discretion the products that it will present to the consumer public through MSgroup.gr as well as to renew and / or withdraw them, at any time, without justification and without prior notice in any way.
Finally, the pricing policy of the company as well as the methods of promoting its sales, through offers and / or discounts, are determined exclusively by it and it can modify them at any time, without prior notice in any way.

2) RECEIPT AND COMPLETION OF ORDER

Msgroup.gr cooperates with dozens of suppliers, importers and manufacturers, from Greece and abroad, in order to offer you a wide range of products at the most competitive market prices.
Orders are completed through a specific process, which is described in detail below, because sometimes, for reasons that are not in our sphere of authority, there is a case that a product that appears available on our website, is ultimately not available or is not delivered within of the delivery time listed on MSgroup.gr. So, in order to be fully aware of the progress of the order you have placed and also protected from any such cases, the completion of your order is implemented through the following steps:

- SEND REQUEST FOR ORDER
We recommend that before your first place of order, to register as a user of MSgroup.gr in order to make your service easier and better from our online department store.
• free choice of products and placement in the "shopping cart",
• start the process of sending an order request, through the "steps" indicated to you,
• Fill in all the details of your order request, which appear on the order form
• Appearance at the e-mail address you have stated to us, an automated message, with the details of the order request that our company will receive.

Every time you send a request to our company to order, you must have previously accepted these terms of use, which govern transactions between us in their entirety.
Do not forget that your requests are received by our company with the express reservation of the thorough availability check of the products included in your order request, since at this stage the processing of your request by our company has not yet begun.

Finally, we inform you that our company follows a strict policy of protection of your personal data and only with your explicit consent (which you grant by sending the form) are collected and processed, in the most secure and diligent way.

- PROCESSING REQUEST FOR ORDER
At this stage, our company thoroughly checks the availability of all the products mentioned in your order request. Particularly :
• In case there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm you by sending an e-mail to the e-mail address you have stated and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
• In case there is not available any of the items you ordered and / or that a product can not be available at the time of delivery of our online store, then the responsible employee of our company will contact you by phone or via e -mail to notify you of unavailability.
• If for any reason neither of the above two communications becomes possible within 10 days from the sending of your order request, then your request is automatically canceled and you will have to send us a new request again.

-- PHONE DELIVERY
In case you choose to place your order by phone, you must know these terms and conditions.
With the final registration of your order by our service department, you automatically tacitly accept all the terms and conditions.

3) HOW DO YOU PAY?

 To pay for the products you are interested in buying, you can choose from the ways suggested by our company.
First you decide which payment process suits you. Then select the corresponding payment method at the appropriate point of your order request form and finally enter your necessary details.
  The courier company we work with is the ELTA courier, which has the largest distribution network in Greece and the greatest reliability. In the rare case that the area where you live is not served by the ELTA courier network, MSgroup will send you your order in an alternative way.

We remind you that our company follows a strict policy of protection of your personal data and all payment details that you send us are collected and processed with complete security and diligence and only after your consent is provided by sending the request of your order. Regarding payments using credit card, our company in cooperation with EUROBANK Bank takes all the necessary security measures that ensure the maximum possible protection of your electronic transactions.

It is clarified that in case of receipt of the parcel from the physical store, as the preferred method of payment "cash on delivery" means the payment of the total amount exclusively in cash (cash) and not by credit / debit card or any other way.
Alternative payment methods are provided only upon registration of the order, while the customer's default payment method cannot be changed upon receipt of the parcel.

4) PRODUCT DELIVERY & SHIPPING COSTS

Simultaneously with the confirmation of your order, our company informs you about the delivery time of the products you have chosen, which depends on the area you have chosen to have the products sent to you.
The order will be sent to you by our company or by a carrier of our absolute choice, during working days and hours (Monday - Friday, 09: 00-18: 00).
Based on the delivery schedule of our partner courier company, deliveries are implemented as follows:
• within Thessaloniki within 3 to 5 working days from the moment your order will be registered in our online store,
• in the prefecture capitals within 3 to 5 working days from the moment your order will be registered in our online store,
• in other areas within 5 to 8 working days from the moment your order will be registered in our online store, with the exception of remote areas where delivery can be made by arrangement.
Our company is not responsible for any delays due to force majeure or events beyond its control. Indicatively and not restrictively, our company is not responsible for causes of delivery delays due to delays at customs, intermediate loading-unloading areas, strikes of means of transport or other strikes that affect the delivery of products to our company's warehouses by suppliers. etc.

In case of any delay, our company will make every effort to contact you with the information you have provided, in order to inform you and consult with you about the new delivery or delivery of another product.
Although our company takes every possible measure in order to meet your need for information regarding the possible lack of availability of a product, there is a possibility of unexpected shortage or non-availability of the product from our suppliers even after confirmation of your order.
In this case, our company will again make every effort to contact you with the information you have provided in order to inform you of any possible completeness and to consult with you about the new delivery or delivery of another product or cancellation. of the order free of charge for both parties and the interest-free refund of any money you may have paid within a reasonable time.
When completing your order you can choose to pick up from our store. In this case, the products you ordered will be reserved for you for 2 working days and during this period you can come to the store at any time and hours, to pick up your parcel. After the above period, your order is automatically canceled.

5) CANCELLATION OF ORDER - RIGHT OF WITHDRAWAL

It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to the email address info@msgroup.gr or by phone at 2310 534030 daily 09: 00-18: 00 and Saturday 09: 00-15: 00. In case the cancellation is made after the shipment of your order, you will be charged with 12 euros, an amount that concerns the shipping costs (6 euros for the shipment and another 6 euros for the return of the product).
b) After receiving the product you can exercise your right to withdraw, within 14 calendar days from the day of receipt of the product.
It is clarified that in order to proceed with the return of the product, the conditions mentioned above regarding the damage of the returned products, etc. must be observed.

6) RETURNS - PRODUCT CHANGES

You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product. We emphasize that the date of shipment of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
For returns within Greece (as in the case of change) you will be charged the amount of 6 euros.
For returns from abroad the transport costs of all itineraries are borne by the one who makes the return. It is noted that in case a refund is requested to a bank outside Greece, the final amount returned to the customer is calculated based on the value of the product at the date of purchase, minus shipping costs and transfer costs to a foreign bank (indicatively € 11 to an Bank within the EU).
In any case, the returned products must be in the condition received by the customer. This means:
Do not have any damage and their packaging should be the one that normally accompanies the product.
To be in excellent condition (with their factory packaging, ie box or jelly)
Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return.
The return process is simple and is always done by phone with us, at 2310 534030. Quickly, the change process is as follows: You send us the product to be changed by ELTA courier without any shipping costs. When we receive the product, we check if it meets the above conditions. If it meets them, we will send you the new product. The shipping cost of the new product is borne by you and is 6 euros if it is sent to you by ELTA courier.
It is clarified that changes are always made to the current price of the product with the extra charge listed above. In case the new product you choose has a lower price than the one you return, you are entitled to a discount coupon, worth equal to the difference that arises. Refunds for the above case are not made.
In case of change of order which was made upon receipt from the store, the change is made by phone and sent by us through the cooperating Courier with a charge of 6 euros which corresponds to the shipping costs of the product from us to you.

Return of Defective Products
In cases where, with proven fault of MSgroup, products of poor and defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then MSgroup.gr takes full responsibility for the replacement, the return cost (in which case it will deposit the corresponding amount of expenses in a bank account that will be indicated to it), as well as the remittance costs.
In order to determine if the product is defective you should send us by email at info@msgroup.gr photos of the product in order to be checked by the competent department of the company. If you send us the product without following the above procedure, you will be fully charged all the costs of transporting the product plus what arises as well as our company reserves the right to refuse to receive it.
The terms of return remain the same as those mentioned above.

7) USE - OPERATION - WEBSITE CONTENT

Both the company and the consumer are committed to the correct and based on good faith and transactional ethics for the use and operation of the website.
In order for the access to Msgroup.gr to be correct and complete, the activation in the browser, the JavaScript language as well as the possibility of receiving cookies is required. You must also have a version of Internet Explorer over 6 or a version of Mozilla Firefox over 3.5 or a similar web browser version.
We also recommend that you use the latest versions of browsers as well as Adobe Flash Player to display additional graphics.
The user - consumer - member of MSgroup.gr acknowledges and accepts that in order to use some of the services of MSgroup.gr he may need to download some upgraded electronic programs to his PC. The company reserves the exclusive right, and the consumer unreservedly accepts it, to permanently or temporarily suspend the operation of MSgroup.gr with or without notice to users / members and visitors of MSgroup.gr.
In any case, the user - consumer - visitor - member undertakes the obligation and accepts that they will not use MSgroup.gr to send, publish, send by e-mail or transmit in any other way any content that is illegal, harmful, threatening, offensive , disturbing, slanderous, defamatory, vulgar, obscene, libelous, violates someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted by law infringes any patent, trademark, trade secret, copyright, copyright or other proprietary rights contained therein; software viruses or any other Codes, files, or programs designed to interrupt, damage, destroy, or equip any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere with third parties in any way and any content is used to collect or store personal data about other users.
The company is responsible daily for the correct and accurate publication of all information related to the products promoted and promoted by MSgroup.gr. However, our company is not responsible for any errors in the operation of the online department store, in the listed and displayed information (such as the listed price, availability, photo, type, etc.) that may be indicatively due to technological failures and errors. , typographical and / or "human" errors and / or incorrect information from suppliers, even through its negligence.
Please, in case you find any error before and / or after the completion of your order, send us a relevant e-mail to the email address info@msgroup.gr and / or contact us at tel. 2310 534030. In any case , however, if you find an error we urge you not to send an order request before notifying our company to clarify this issue.
The commercial strategy of our company and its pricing policy are fully harmonized with the provisions on protection of competition. For this reason, the prices of the products sold in MSgroup.gr may differ from other similar products sold in other points of sale, since our company from time to time makes product offers or other promotional actions whenever it deems necessary for the most suitable achieving its business goals.
Our company has the exclusive right to change the price of any product, at any time, without justification and without prior notice.

8) COPYRIGHT

All content of MSgroup.gr is the property of the company and is protected by the relevant provisions of current domestic and international law and international copyright agreements. Indicatively, the texts, all kinds of files, marks / logos, the layout of MSgroup.gr, the programs, the photos, the plans, the commercial and financial data, etc. are not subject to the intellectual property of the company. our third party copyrights such as e.g. associates, collaborating bodies, etc .. It is expressly prohibited to copy, distribute, store, reproduce, republish, transfer, process, modify and any related action on the above data in whole or in part, without any explicit prior written consent of the company. . Any actions contrary to the above prohibition may constitute an infringement of the intellectual / industrial property rights of our company. The company expressly reserves all legal rights to claim any positive and negative damage that will be caused to it.
The company has the possibility of commercial use (either by itself or by third parties) of all the data that appear on MSgroup.gr as well as the modification of these data whenever it wishes with or without prior notice of users - consumers - members of "MSgroup .gr ", who unreservedly accept the above possibility of the company.

9) PERSONAL DATA

Our company takes every possible care to receive from you your complete and correct information. Therefore, our company does not bear any responsibility in case any of its contractual or legal obligations are not fulfilled correctly and / or in a timely manner due to the sending of incorrect personal information by you.
In particular, any notice that will be made to the email address you have given us (eg for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you. The same applies to the communication and shipping address of the products as well as to the contact telephones. In any case, you are obliged to update your data again every time a change occurs in them.
For your own better service and facilitation of your future purchases you should register as users of "MSgroup.gr" (log in) when you first send an order request to our company, so when you first send an order request - visit you request to open an account with us and create a user profile (Name, gender, date of birth, e-mail and contact phone), using your own unique security codes (username & password). When you register as registered users the company may also you as registered users agree to install a session cookies system solely for your identification and your transactions to create your history as a customer that appears on your personal page and is visible only to you. The above session cookies have the sole purpose of serving the best management of your profile and your transactions so that you do not have to declare your details from the beginning every time you visit Msgroup.gr.

Phone delivery
You can choose to order the product you are interested in by phone at 2310 534030 and hours from 9am to 6pm from Monday to Friday and 9am to 3pm on Saturday.
With the final registration of your order by our service department, you automatically accept the above Terms of Use.


Business ID

Name: MAZARAKIS GEORGE OF EFSTRATI

VAT NUMBER. : 103997800

D.O.Y.: ΑΜΠΕΛΟΚΗΠΩΝ AMPELOKIPON

Headquarters: KARAOLI AND DIMITRIOU 44, EVOSMOS

G.C.R. number :  126321806000